Frequently Asked Questions
Everything you need to know about shopping with EldenDrop.
How long does shipping take?
Standard shipping typically takes 5-10 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order?
Orders can be modified or cancelled within 12 hours of placement. After this window, the order may have already been processed for shipment.
Do you ship internationally?
Yes, EldenDrop ships to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
How can I track my package?
Once your order is shipped, you will receive an email with a tracking link. You can also track your status directly on our website using your order number and email address.